Smarter Staffing for Real-Time Demand

Stay agile with FlexShift—CallD.AI’s innovative intra-day scheduling solution that dynamically adjusts staffing levels in response to real-time demand

Boost operational efficiency, eliminate downtime, and ensure your resources are always where they’re needed most

Dynamic Staffing Adjustments

adapts in the moment, dynamically reallocating staff to where they’re needed most. This keeps productivity high and wait times low while empowering agents to work smarter.

Optimal Resource Utilisation

ensures every resource is optimised, avoiding overstaffing or underutilisation. The result? Lower operational costs, maximised output, and a better return on your workforce investment.

Seamless Customer Experience

With staffing perfectly aligned to real-time demand, FlexShift guarantees smoother customer interactions. Fewer delays, happier customers, and agents who are empowered to deliver consistently exceptional service

Empowered Workforce Flexibility

adapt seamlessly to changing workloads, balancing efficiency with employee satisfaction. Agents benefit from fairer workloads and better shift management, driving engagement while reducing burnout.

Redefining how contact centres scale, adapt, and thrive — one shift at a time

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